Keystone Bank Limited has introduced a new SMART number for customer support, the lender said in a statement yesterday. The bank said the new service number, which was launched earlier this month, is in line with its goal to provide quality service to all its customers.
The lender added that the smart number eliminates the need for customers to remember multiple numbers while removing the uncertainty as to which the lines are actively engaged.
Speaking on the development, the Group Managing Director/CEO, Obeahon Ohiwerei, said: “The launch of our 0700 2000 3000 Contact Centre easily memorable number opens up the communication channel with the Bank.
Besides, he said the new SMART number will improve customer service relationship, as the number connects on a first dial, and allows multiple calls simultaneously.
Ohiwerei stated that: “As a financial institution, the customer is at the core of our business and this novelty is in keeping with the brand values of Service, Professionalism and Innovation which is an integral part of our ethos.”
He further noted that: “Sequel to the divestment earlier in the year, this is one of the many steps we are taking to engage with our customers effectively. It is indeed a new beginning for Keystone Bank.”